Shipping Information
At Ayonne, we want your skincare products to arrive quickly and safely. Every order ships from South Africa by DHL Express, using trusted carriers to ensure your vegan, cruelty-free skincare products reach you in perfect condition. We are rolling out shipping beyond the United States — enter your address at checkout to see whether we can ship to you yet.
Free Shipping (US)
Enjoy FREE shipping on all US orders over $50!
Shipping Rates (US)
| Order Total | Shipping Cost |
|---|---|
| Under $50 | $8.99 |
| $50 and above | FREE |
International rates are rolling out market by market and are shown at checkout for the destinations we can currently price.
Processing Time
Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order has shipped with tracking information.
Delivery Times
Delivery estimates are shown at checkout once you enter your address — they vary by destination, since every order ships from South Africa. Peak seasons and customs processing can add to the estimate shown.
Import Duties & Taxes
Orders ship DDU (Delivered Duty Unpaid): any import duties or taxes your country charges on the shipment are collected by the carrier on delivery and are not included in your Ayonne order total.
Digital Products
eBooks and digital downloads are delivered instantly via email after purchase. No shipping required!
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Use this number to track your package on the carrier's website.
Where We Ship
We currently ship to the United States, with international shipping via DHL Express from South Africa rolling out to more countries as rates go live — enter your address at checkout to see whether your country is ready yet. Every destination excludes countries under international sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine) and a small number of markets — currently Brazil and China — where cosmetics require import registration we do not yet hold. We apologize for any inconvenience.
Questions?
If you have any questions about shipping, please contact our support team:
- Email: [email protected]